Downloaded Trial and license expired

Hello,

I wanted to download the trial version of CS4 for Vista but am unable to run the program. I downloaded the trial and the very first time I try to open it, I get a pop up that says the license has expired. I thought we were allowed 30 days. Has anyone else had this issue? If so, what can I do so that I am able to use the trial version?

Thanks

Downloaded Trial and license expired

Once you get that error, for whatever reason, there's no way short of formatting your harddrive to get the trial to work.

We'd need more details to figure out why this happened.

Bob

Downloaded Trial and license expired

Thanks for the quick response Bob.

Could this be the reason....I just purchased a new computer and was planning on transferring my CS2 onto this computer. I could not fully transfer it because I couldnt find my serial. So I took it off of this computer (the new one) and thought I would try CS4 first. That is when I tried to download the trial. I have searched the internet for reasons and one thing I found is that if you try to redownload a trial, you would get this error. I am assuming this is correct so that people do not keep downloading trials. I am thinking that the trial version CS4 found files from the CS2 that were not fully deleted and thought it was a replicate. Is this a possible explanation of the cause?

CS2 should have nothing to do with it. Is this a 64 bit machine? If so, did you accept the default installation?

Bob

Its the 64bit vista and and i did the default installation.

Both issues should be utterly unrelated. This sounds more like an issue where the CS4 licensing system never got installed/ initialized correctly and because this will be interpreted as tampering, it locked itself. Did you run the install and the first program launch with proper administratiove privileges? This is quite crucial to generate the correct timestamp and set the options for the licensing service... Anyway, I'm afraid Bob is right. Once everything is shut down, it can only be revived by inputting a full serial or a complete nuking (including full format) of the current system.

Mylenium

Hello Mylenium,

I am assuming so. I am the only user for this computer.

So in the end...I guess I am out of luck for running a trial version of CS4 on this computer. Is this a valid statement? What would happen if I bought the program and it continued to have this error?

Adobe gives free support for installation and a 30 day money back policy.

Bob