Acrobat Standard 8 - why is the digital...

Using Acrobat version 8 and it is fully updated.

When I try to insert a digital signature, it freezes and when I eventually close the digital signature window, it says it is not responding and the program shuts down.

This is using a document that I use frequently and only recently started having problems with the digital signature.

Why is this happening and how can I fix it?

Thank you!

Acrobat Standard 8 - why is the digital...

If you can you post the document to a reply message I can take a look and see if there is something amiss. In the mean time, if it's not document related it could be related to the digital ID you are using to sign with. Do you have a different digital ID you can select for signing (just to try as an experiment)?

Steve

Acrobat Standard 8 - why is the digital...

I tried to use my digital signature in different documents, and the same thing happens.?I also created a new digital signature a tried it, but I also got the same result.?The program just freezes and shuts down.

Hi,

I'd like to clarify some points. You use a digital ID to create a digital signature, not unlike how you use a pen to create (what we refer to as) a wet ink signature. When it comes to applying a digital signature to a document, you can sign just about any blob of electronic data. You can sign your e-mail or a MS Word document as well as a PDF file. The signature itself lives either in the document (that's how Acrobat does it when signing a PDF file), or it can be an external attachment (that's what the smime.p7s file is you might see attached to some e-mail messages).

Here is where I'm a bit confused. How many digital IDs do you have access to? If you only have one, does it cause Acrobat to lock up when signing a specific PDF file or when you try to sign any PDF file? Same question if you have more than one digital ID available to sign with, they all cause Acrobat to lock you when signing just one specifc file or any file? When you try to sign, are you signing an existing signature field, or are you creating a signature on the fly, be it either visible or invisible? If it is just one file that is causing the problems then that file is probably corrupt. If it's any file then it is a more systemic problem and I don't have an off the shelf answer for you.

Steve

Ok,

This problem happens using any pdf file that I want to sign.?I only have access to one digital signature ID (my own) and I have already tried deleting it and creating a new one.?It happens when I am trying to sign an existing signature field and ''on the fly'' as well.?Since this is happening with any file I try to sign, what do you recommend my next step to be?

Thank you!

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