Unable to load CS4 to new iMac

I purchased CS4 from Adobe a few days ago and followed the instructions to load to a new iMac (OS 10.5 4GB Ram) which is a couple of weeks old. This is the first software I have attempted to load onto it.聽 After trying twice and getting an error message both times聽 'some of the application components are missing please re-install the application' I contacted tech support at Adobe who walked me through uninstalling and re-installing.聽 The program appeared to install but the error message came back and now the program is not loading at all. Tech support said they would call me back but I am still waiting many hours later.

I had many years with PCs but this is my first iMac and I am unsure if the error is with the Mac or the software.I would be grateful for any advice as I am totally lost.

Unable to load CS4 to new iMac

I'm sorry to say this (and I've been using Photoshop since PS2) but it now seems to me that Adobe regard Mac users as very much second class citizens when it comes to their apps.

I think your best bet with regard to this is chatting to Adobe themselves. Just to ask the obvious question, I assume the disk is an original Adobe product and not dodgy? Sorry to ask, I know it's probably a silly thing to say but it would seem absurd for Adobe to issue ''cutting edge'' software that can't load on the latest Mac...... wouldn't it!?

Unable to load CS4 to new iMac

Anto01 wrote:

I'm sorry to say this (and I've been using Photoshop since PS2) but it now seems to me that Adobe regard Mac users as very much second class citizens when it comes to their apps.

In that case it's all the more reason not to upgrade. it would appear to me that Adobe just can't be bothered to bring out a stable version. On my Mac I've lost days worth of work thanks to not being able to re access Photoshop after leaving the app to go into another Adobe product via expos茅 ,a Mac specific feature (Assuming Microsoft haven't copied it yet! ) (as well as many other issues I've faced at the hands of this software)

If this is the quality of their software then I won't upgrade again,....... ever.

Their licensing agreement seems to cover most of their legal bases though so the consumer has no comeback (except voting with their wallets of course)

Many thanks to all who answered me, even if it was mostly sympathy. 聽 Yes Anto01, the copy of PS is a kosher one, bought from Adobe themselves a few days ago.聽

Adobe called me back at 11.30 the next morning.聽 We again downloaded the clean script from their website, deleted Adobe files from the machine and went for the fourth installation.聽 This time I was advised to download the trial version from their website and change easy install to custom install etc.聽 It finally loaded, but I was advised not to put shortcuts onto the desktop and not to delete files it also left there.... so in other words not to do anything that might upset it.聽 Hopefully it will not self destruct in thirty days!聽聽 I did expect more from Adobe, and will see how we go from here.

Gotta say Ann, that sounds an absolutely dreadful solution to your problem, you had to install a DEMO version?!! WHAT!!! seriously?!

Ya know, with Adobe (and many other software providers) it's kind of like if you bought a brand new car from a car dealership but the driver door had a seal across it saying on it ''if you break this seal you agree to the terms and conditions that said manufacturer are imposing'', you then break the seal (cos you have to to get in) and then drive the car out of the showroom only to find that on the first turn of the wheel the wheel comes off in your hands, you then go to the dealers and say, ''hey, this car isn't working properly, it's rubbish'', to which they say ''yeah but you agreed to the terms and conditions so it's your problem, but hey, as we're feeling kind we have some sticky tape in the showroom, we'll tape it back on again for you''

This ain't good enough Adobe, somebody SERIOUSLY needs to look into the licensing issues with software manufacturers, you couldn't get away with this junk anywhere else in industry, so why so for software???!!!

Either Adobe should produce rock solid software or they shouldn't produce software at all.

Yes, I thought it was a rubbish solution also, but was just relieved

to finally be able to use the software I paid so much for. I WILL be

complaining for what it is worth. Anyone got any advice about the

best person to write to? Wonder what would happen if I also had a

laptop and wished to install PS on that also?

this thread sounds like the blind leading the blind.

Really, why?! Please explain?

If Adobe are producing crap products, then I think it's in everybody's interest to know about it, don't you!? Unless of course you are working for Adobe.

Buko. wrote:

this thread sounds like the blind leading the blind.